Professional Development Courses

Learn to develop a strategy for building & maintaining an effective relationship with managers & peers.  Understand the impact these relationships have on the participant’s own ability to successfully do their jobs.

Focus is on applying guidelines for effective coaching & feedback sessions:  determining purpose of coaching/feedback session, planning the session, motivating the employee, & the follow-up activities.

Identify key communication components, develop knowledge of the communication process, & demonstrate effective communication skills & effective listening techniques.

Resolving team conflicts early is an important way to prevent the team’s effort from stalling, or even breaking down altogether.  This session provides an approach for getting people to clear the air, come to terms, & find ways to work more constructively together.

To help professionals gain insight into customer behaviors/attitudes & develop the necessary skills to build/maintain positive customer relations with internal/external customers.

Examination of the dynamics that exist in the workplace environment & the appropriate actions/responses will be covered:  communication, working as a team, & understanding diversity.

Explore the benefits of facilitating skills, when and how to use these skills, questioning techniques, listening skills, feedback mechanisms, & effective utilization of combined skills.

A guide to transition into the leadership role focusing on the challenges of leadership, characteristics of an effective leader, identifying your style components, developing your human relations skills, understanding the leader’s role in team building & motivation, demonstrating effective communication & listening skills, & the leader’s responsibility as a role model.

This course will explore all the components of an effective supervisor in a leadership role.  Learn how to build upon your strengths and identify areas for improvement.

Emphasis will be placed on the techniques of obtaining information from others in an interview setting.  Topics will include: how to read a resume, how to determine what questions to ask/not to ask in an interview, & how to effectively utilize the information obtained. 

Gain insight into the organizational impact of change & its effect on employees, plan ways to explain change to the people affected, including positive/negative consequences, implement changes in ways that incorporate, not alienate, employees.

Focus will be on setting objectives, identifying performance indicators, determining expectations, & continual feedback.

This program will look at the symptoms & causes behind poor performance; failure to meet expectations; better understanding of how a positive approach to address the situation may yield improved results; provide a proven strategy designed to interactively engage the employee as part of the solution & reduce the adversarial approach to resolution.

Learn guidelines for a practical approach to planning, organizing, implementing departmental projects in a time & cost-effective manner; careful analysis, communicating & planning for intra- & inter- departmental impact.

Learn how to effectively deal with stress in the workplace by identifying your stressors; understanding how stress affects you; the difference between short and long term stress; developing techniques to learn to cope with stress.

Understand the basic concepts of teamwork, the group decision making process, roles of team members & team leaders, consensus, personality profile, stages of team development, & active listening techniques.

Increase your productivity by learning effective strategies for utilizing time, identifying time wasters, applying these techniques, & goal setting.

This program focuses on understanding the reasons for the difficult behavior, personal responses to the behavior and strategies to develop and implement appropriate responses when faced with a difficult situation.